Thursday, June 29, 2006

time for a rant

Can someone please explain to me the benefit to a company in lying to its customers? In the process of renovating our house, we've had to deal with lots of suppliers, and a friend of ours who does terrific tile work has acquired the tile and fixtures for our various jobs, and done most of the installation work as well. But the suppliers he's forced to work with are incredible. We're ordering a clawfoot tub, along with all of the hardware for the shower, drain, curtain ring, etc. Two days ago we spoke to the company about the tub and fixtures. We made it clear that our top priority was availability, as I need the parts soon. We were told, "the tub and fixtures are in stock and will take two to three weeks to get to the customer." This was doable in our time framework. Yesterday, we went throught the parts list with the company on the phone, and were told that all of the parts were available and ready to ship except the tub, which is arriving at the warehouse tomorrow (Friday). Even though this was already acontradiction of what we'd been told the day before, I said ok and we placed the order.They faxed the order back, saying the tub was on a boat and would not be in the states until the middle of July, and that although the other parts are in the warehouse, it would take 2-3 weeks before those could be shipped.

Modern American companies call this a "computer mistake" or "incorrect information," but there is a simpler word for it - lying. If a customer says their main concern is a schedule, why would you even take an order for something you can't supply in their time frame? Of course, the company takes the easy way out and asks, "who did you speak to?" as if I don't know it was the same voice I was speaking to presently.

Let's reserve a special circle in Dante's hell for these idiots.

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